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HRM 326 Final Exam Answers Guide and Essay

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HRM 326 Final Exam Answers with Essay Questions

About: HRM 326 is a challenging course that tackles the topic of employee development. This is a business topic that has evolved rapidly over the last several decades as a result of increased regulation and computer technology. Our tutors have verified this study guide to 30 out of 30 accuracy on all topics. 

 

Last Updated: February 3rd 2016

Type: Instant Download

Format: Microsoft Word

NEW: 2016 Essay Questions

Imagine you are the HR Director for Clothes-R-Us, a medium-sized clothing store with locations in five states. You know that customer service is a key element in the success of store, and headquarters is concerned that sales associates don’t have the right skills to help ensure repeat business. You think a more robust training program would help resolve the issue. Name and describe the steps you would take to conduct a needs analysis to determine the training program that would be necessary.

Customer service is an essential business function for retail clothing companies, especially in the age of social media. In order for employees to offer a high level of service to customers, it is crucial that they receive training to develop communication and conflict resolution skills... All Four Essay Questions Included on Guide. 

Version: 2015 Exam Version - 30 Answers

Preview of HRM 326 Final Exam Answers

1. Business strategy influences how the company uses all of the following capitals EXCEPT:

Internal capital

Explanation: Internal capital is NOT a metric that is measured or used in business strategy. It is a rarely used term that is used for internal financial analysis. 

2. To use _________ to gain a competitive advantage requires linking the company’s human resources practices (such as training and development) to the business strategy.

Human capital

Explanation: Training and development are integral parts of the human capital equation.  

Explanation: Internal capital is NOT a metric that is measured or used in business strategy. It is a rarely used term that is used for internal financial analysis.

3. This provides employees with immediate access to information, advice, and guidance.

Electronic performance support systems (EPSS)

Explanation: The EPSS is a useful tool that allows employees to rapidly gain information without needing to wait for human interaction. 

4. Centralized training means that training and development programs, resources, and professionals are primarily housed in one location and decisions about training investment, programs, and delivery methods are made from inter-related departments.

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